Don’t return that call from your health plan

Today, I received a voicemail from my health plan requesting I contact them for an important notice. When I returned the call, I was prompted to enter my phone number. Then, the automated system confirmed my name and asked that I enter my date of birth. Sound legitimate? Nope. Sounds like a phishing scam to me.

In recent years, millions of customers have been affected by health plan data breaches. So, it is likely that some of your data is out there. Phishing scammers have developed copycat websites and elaborate phone systems to lure you into sharing valuable information such as your date of birth and social security number with the intent of stealing your identity, your money or both.

Just know that your health plan will NOT contact you by phone or email. Do not reply.
When in doubt:

  • Call the Member Service number on the back of your ID Card.  You initiate the call to a valid number.
  • Visit your Health Plan’s secure member portal.  There is often a section for personal correspondence and important notices.

Health plans affected by data breaches have since contacted their members by postal mail with specific information on how to enroll in credit monitoring. If you missed this correspondence, visit your plan’s website for enrollment details.

Be smart.  Hold your personal family information close.  Do not let yourself fall prey to sophisticated phishing scams.  For additional tips and resources for protecting your identity, visit

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